Enter your keyword


Certificate II in Retail Services – SIR20212

Course Overview

Certificate II in Retail Services
National Course Code: SIR20212
Training Package: SIR07 – Retail Services Training Package

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.


6 Months

Entry requirements for the Qualification

There are no entry requirements for this qualification.[/vc_column_text]

Course Content (8 Core units and 6 Elective units)

BSIRXCCS201 Apply point-of-sale handling procedures
SIRXCCS202 Interact with customers
SIRXCLM101 Organise and maintain work areas
SIRXCOM101 Communicate in the workplace to support team and customer outcomes
SIRXICT001A Operate retail technology
SIRXIND101 Work effectively in a customer service environment
SIRXRSK201 Minimise loss
SIRXWHS101 Apply safe work practicesSBHRM506
SIRXADM002A Coordinate retail office
SIRXCCS203 Promote loyalty programs
SIRXICT002A Use computers as part of business and e-commerce processes
SIRXINV001A Perform stock control procedures
SIRXMER201 Merchandise products
SIRXSLS201 Sell products and services

The above list includes units being offered at All Australian Training and that are required to complete this qualification. Other colleges may offer different elective options. If licensing in another State other than NSW is required, please check requirements with the relevant State.

Course Start Date

Please contact admin on 04 2660 3503/02 8872 8903 or email to admin@aat.edu.au

Reviews Statistic

0 out of 0
0 Ratings
5 Start 0
4 Start 0
3 Start 0
2 Start 0
1 Start 0


There are no reviews yet.

Be the first to review “Certificate II in Retail Services – SIR20212”

Fields marked with an * are required

Book This CourseĀ 

Share our course

Live Chat Software