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Certificate III in Retail Operations – SIR30212

Course Overview

National Course Code: SIR30212
Training Package: SIR07 – Retail Services Training Package
Skills List: ✓
This training is subsidised by the NSW Government

This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.


6 Months

Entry requirements for the Qualification

To undertake this qualification, individuals will have previous retail experience in roles, such as:
applying point-of-sale handling procedures
•  interacting with customers
•  operating retail technology
•  performing stock control procedures
•  applying safe work practices
•  communicating in the workplace
•  minimising theft

Examples of evidence of retail experience may include:
•  job descriptions and references from current or past employers
•  an entry interview to determine retail operational experience

Course Content (6 Core units and 8 Elective units)

SIRXCOM101 Communicate in the workplace to support team and customer outcomes
SIRXIND101 Work effectively in a customer service environment
SIRXSLS201 Sell products and services
SIRXSLS303 Build relationships with customers
SIRXWHS101 Apply safe work practices
SIRXWHS302 Maintain store safety
BSBWOR202 Organise and complete daily work activities
SIRXCCS201 Apply point-of-sale handling procedures
SIRXCCS202 Interact with customers
SIRXCLM101 Organise and maintain work areas
SIRXICT001A Operate retail technology
SIRXSLS002A Advise on products and services
SITHFAB201 Provide responsible service of alcohol
SIRXFIN002A Perform Retail Finance Duties

The above list includes units being offered at All Australian Training and that are required to complete this qualification. Other colleges may offer different elective options. If licensing in another State other than NSW is required, please check requirements with the relevant State.

Course Start Date

Please contact admin on 04 2660 3503/02 8872 8903 or email to admin@aat.edu.au

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